Shipping
MUGS
- All mugs are designed by Classic Marie, but made and shipped through a third party company. Therefore, if there are any discrepancies with your mug order, please email any issues FIRST to classicmariellc@yahoo.com and the third party company will be contacted from there.
- If you receive a mug that is misprinted/damaged/defective, you must send an email within 4 weeks after the product has been received.
- LOST PACKAGES- For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
- When the returned shipment is received, an automated email notification will be sent to our company, which in return the customer will be notified.
- Unclaimed returns get donated to charity after 4 weeks.
- WRONG ADDRESS - There is a 24 hour window to correct an incorrect address, please email your correction immediately to be corrected in the system. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our third parties facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Please be mindful before ordering, colors of products may vary due to different screen monitor display settings
PILLOW COVERS AND INSERTS - APPLIES FOR TOGETHER OR SEPARATE ORDERING
* ALL SALES ARE FINAL ON PILLOW COVERS AND INSERTS. NO RETURNS OR EXCHANGES. NO CANCELLATIONS WILL BE ALLOWED ON ANY ORDER AFTER 24 HOURS FROM THE TIME PURCHASED
- If you receive an item that is damaged/defective upon arrival, you must send an email with pictures of the defective item/ items within 7 days to correct the issue.
- LOST/ STOLEN PACKAGES - Classic Marie is not responsible for any lost or stolen packages
- WRONG ADDRESS - There is a 24 hour window to correct an incorrect address, please email your correction immediately to be corrected in the system. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). If you choose to not receive your order after it has been returned from an address error, you will receive a refund ONLY on orders that have been pre-made for inventory purposes, minus shipping costs.
- Please be mindful before ordering, colors of products may vary due to different screen monitor display settings
- If you have any questions or concerns before ordering, please feel free to send an email first.
SHIPPING POLICY
- All mugs are designed by Classic Marie, but made and shipped by a third party company within 3-5 business day.
- All pillow covers are handmade to order with an exception of some premade items for inventory purposes.
- We are not responsible for orders being shipped, lost, or stolen, due to an incorrect address that was provided upon ordering
- Please allow 2-3 weeks for pillows covers that are handmade to order to be shipped out, not including weekends
- Premade inventory will be shipped out in 3-5 business days, not including weekends
- Customers are responsible for any reshipment fees
- Feel free to send an email to inquire about items that are already premade
- There can be possible delays on the courier end, which is not the responsibility of our company after it leaves our facility and handed off to the courier